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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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It is almost 2 weeks since I paid and got membership renewal email. I still do not see it reflecting in the dsxchange.com site when I login. I have sent three reminders to membership.director@dsxchange.com and have not heard back once. Is there a team managing dsxchange.com? If so, they should be addressing the issues. It is not so much about the money paid but so frustrating to be not able to read the posts from premium posters. I hope someone will read this and sort out the issue.
Thanks
Shiva
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johnboy3

Group memberships: Premium Members
Joined: 19 Jun 2015
Posts: 52
Location: Jackson, MS, USA
Points: 293
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This is important guys!
john3
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_________________ john3
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InfoSphere 8.5.0.2; DataStage 8.5.0.0; OS-RHEL 6.6; DB-Oracle Enterprise Edition 11g (11.2.0.4) |
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ray.wurlod
Participant
Group memberships: Premium Members, Inner Circle, Australia Usergroup, Server to Parallel Transition Group
Joined: 23 Oct 2002
Posts: 54546
Location: Sydney, Australia
Points: 295766
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For financial things prefer the commercial side of DSXchange; that is, dsxchange.net rather than dsxchange.com. For example editor@dsxchange.net
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_________________ IBM Software Services Group
Any contribution to this forum is my own opinion and does not necessarily reflect any position that IBM may hold. |
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asorrell
Site Admin
Group memberships: Premium Members, DSXchange Team, Inner Circle, Server to Parallel Transition Group
Joined: 04 Apr 2003
Posts: 1694
Location: Colleyville, Texas
Points: 23058
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I'll send email to Dennis / Rick about it - they handle the financial end of things.
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_________________
Andy Sorrell
Certified DataStage Consultant
IBM Analytics Champion 2009 - 2017
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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Hello Ray
I have send a reminder email to editor@dsxchange.net as well but there is no response. I am not sure what to do next. May be I should try my luck once again with a new purchase.
Thanks
Shiva
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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This issue is still not resolved nor there is any reply from the administrator. Not sure where to go.
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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Friends
Did anyone renew your premium membership recently? If yes, are you able to see the posts from premium posters? I have renewed my account about 5-6 weeks ago and my status still shows as expired. I have confirmation emails stating the account has been renewed. I sent few reminders to admin but did not get any response. I just want to make sure if it is just one of case or others are also facing this issue. I am a member since 2003 and one of those 500 charter members who signed up for the premium service.
Thanks
S
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chulett
 since January 2006
Group memberships: Premium Members, Inner Circle, Server to Parallel Transition Group
Joined: 12 Nov 2002
Posts: 43044
Location: Denver, CO
Points: 222242
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I wonder if Andy had any luck last month or perhaps could reach out again?
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_________________ -craig
"May the bridges I burn light my way forward"
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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Hello Andy
Did you have any luck getting in touch with the site administrators? My issue is still not resolved.
Thanks
S
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cdp

Group memberships: Premium Members
Joined: 15 Dec 2009
Posts: 113
Location: New Zealand
Points: 1632
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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Hello cdp
Unfortunately no reply from anyone. I guess we have hit a dead end here unless some miracle happens.
Thanks
Shiva
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Editor
Site Admin
Group memberships: Premium Members, DSXchange Team, Inner Circle, Dallas Datastage Users, Heartland Usergroup
Joined: 30 Oct 2002
Posts: 265
Location: Dallas TX
Points: 3358
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I don't want to suggest that Andy didn't reach out but I am really only a phone call away. Please text me at 817 688 7181 with your name and username. I will respond within 8 hours of any contact. Sorry for any issues.
Dennis
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shiva459

Group memberships: Premium Members
Joined: 11 Jun 2003
Posts: 100
Location: Bangalore
Points: 693
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I got a private message from Dennis asking for my transaction details which I have shared promptly. This was about 3-4 weeks ago and the issue is still not resolved. The account was supposed to be renewed in April'2016. It has been 5 months since the amount was paid.
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chulett
 since January 2006
Group memberships: Premium Members, Inner Circle, Server to Parallel Transition Group
Joined: 12 Nov 2002
Posts: 43044
Location: Denver, CO
Points: 222242
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Have you... texted him... again in those 3-4 weeks?
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_________________ -craig
"May the bridges I burn light my way forward"
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johnboy3

Group memberships: Premium Members
Joined: 19 Jun 2015
Posts: 52
Location: Jackson, MS, USA
Points: 293
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Are these volunteers or paid employees? If they are volunteers it is kinda hard to be too critical, but this situation is a little ridiculous.
john3
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_________________ john3
----------------------------------------------------
InfoSphere 8.5.0.2; DataStage 8.5.0.0; OS-RHEL 6.6; DB-Oracle Enterprise Edition 11g (11.2.0.4) |
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