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srividya
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Joined: 25 Aug 2005
Posts: 62
Location: Ashburn,VA
Points: 579
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DataStage® Release: 7x |
Job Type: Parallel |
OS: Unix |
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Hi
We have got a strange issue on one of our DataStage environments
We have got a team at offshore which can not access DataStage from their boxes. They can access the UNIX box on which the DataStage is installed, the DataBase ...everything on that box except for DataStage.
I am working in a different location then that team ...and i can connect to the datastage without any issues.
Can anyone shed some light on why this can happen
Tried search .. but was not successful . Please give me the link if there was a discussion on this before.. would appreciate it
Thanks a lot
Srividya
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ray.wurlod
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Group memberships: Premium Members, Inner Circle, Australia Usergroup, Server to Parallel Transition Group
Joined: 23 Oct 2002
Posts: 54621
Location: Sydney, Australia
Points: 296179
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How is this connection established? Is it a client directly on the offshore machine, or using Citrix or some other tunnelling protocol?
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dsusr

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Joined: 03 Sep 2005
Posts: 104
Points: 887
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Provide some more information like
What is the error your offshore team is getting while trying to login on DataStage ?
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ray.wurlod
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Group memberships: Premium Members, Inner Circle, Australia Usergroup, Server to Parallel Transition Group
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Location: Sydney, Australia
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Where is "offshore" from Hyderabad?
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vmcburney
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srividya
Participant
Joined: 25 Aug 2005
Posts: 62
Location: Ashburn,VA
Points: 579
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Hi all ...
Thanks for the response
The error we get is "Failed to connect to Host", the same one we get when a wrong password or server name is given. They are right and the same can be used to connect from Onsite
We connect to the environment using a citrix connection. The client is installed in our local machines, but the ports that connect to the server machines are opened only when we have a citrix connection established.
Yea ...and the offhore team is in hyderabad ...
Thanks
Srividya
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flashgordon

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Location: Boulder, Colorado
Points: 1188
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Hi,
Shot in the dark but I have seen this happen many times. Datastage can only accept an 8 digit password. Unix will accept greater than an 8 digit password. Your putty sessions are gold but you can't login with Datastage. You have to change the password to 8 characters or less.
... Flash
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_________________ Flash Gordon
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ray.wurlod
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Group memberships: Premium Members, Inner Circle, Australia Usergroup, Server to Parallel Transition Group
Joined: 23 Oct 2002
Posts: 54621
Location: Sydney, Australia
Points: 296179
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I'm currenly successfully using a twelve character password over Citrix (DataStage 7.5.1).
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_________________ IBM Software Services Group
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vmcburney
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Joined: 23 Jan 2003
Posts: 3593
Location: Australia, Melbourne
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flashgordon

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Location: Boulder, Colorado
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Ray,
You must have run into that password thing before. What am I thinking of? There was definitely some password that Datastage <=7.x didn't like being more than 8 characters. Maybe I'm thinking of Oracle passwords. I know there were some characters in Oracle passwords that weren't allowed by Datastage.
... Tom
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_________________ Flash Gordon
Hyperborean Software Solution |
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