PMR clarification

vamsi_4a6 · Post by **vamsi_4a6** » Thu Sep 10, 2015 2:32 am

I have raised one PMR to IBM.They need following information from me to further investigate the Issue?How to get below information

- SystemOut and SystemError logs
- iasServer and iasHandler logs

chulett · Post by **chulett** » Thu Sep 10, 2015 6:56 am

Crazy thought I know, but you could always ask them.

qt_ky · Post by **qt_ky** » Thu Sep 10, 2015 7:38 am

I would second that. Just ask Support. They will send you step by step instructions! It won't be the first time they have sent those out.

electajay · Post by **electajay** » Thu Sep 10, 2015 12:27 pm

- SystemOut and SystemError logs
- iasServer and iasHandler logs[/quote]

Login to WAS or Services Tier

Go to this Path = /usr/WebSphere/AppServer/profiles/AppSrv01/

you will see the files with your application server name

iasServer-INF_APP_1.log
iasHandler-INF_APP_1.log

Go this path = /usr/WebSphere/AppServer/profiles/AppSrv01/logs/<Application Servername>/

SystemOut.log
SystemErr.log

Thanks
Ajay

ray.wurlod · Post by **ray.wurlod** » Thu Sep 10, 2015 4:36 pm

Depending on your version, the name of the WAS profile will be different. For example for version 11.3 it is InfoSphere. The application server name is almost always server1.

qt_ky · Post by **qt_ky** » Fri Sep 11, 2015 7:55 am

Path can be different on every system. It depends on who installs it. I usually go with /opt/IBM followed by something different.

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