Authentication Error while trying to launch Director

[abhilashnair]

i am getting authentication error while trying to launch Director
However I am able to launch designer client using the same credentials
I tried opening Director independently as well as via Designer Tools Menu but both throw the same error

The error is pasted below

Failed to authenticate the current user against the selected Services Tier

com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error

This error occurred on 12/09/2014 at 3:21 PM (Standard format: 2014/09/12 15:21:36)



Error message:
Failed to authenticate the current user against the selected Services Tier



com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error

Exception type: javax/security/auth/login/LoginException
Exception message: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
Exception stack trace:
javax.security.auth.login.LoginException: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ascential.acs.security.auth.client.AuthenticationService.getLoginException(AuthenticationService.java:987)
at com.ascential.acs.security.auth.client.AuthenticationService.doLogin(AuthenticationService.java:355)
Caused by: com.ascential.acs.registration.client.RegistrationContextManagerException: Caught an unexpected exception.
at com.ascential.acs.registration.client.RegistrationContextManager.setContext(RegistrationContextManager.java:76)
at com.ascential.acs.security.auth.client.AuthenticationService.doLogin(AuthenticationService.java:349)
Caused by: com.ascential.acs.registration.client.RegistrationHelperException: Caught an unexpected exception.
at com.ascential.acs.registration.client.RegistrationHelper.getBindingProperties(RegistrationHelper.java:721)
at com.ascential.acs.registration.client.RegistrationHelper.getBindingProperties(RegistrationHelper.java:588)
at com.ascential.acs.registration.client.RegistrationHelper.getBindingConfigProperties(RegistrationHelper.java:567)
at com.ascential.acs.registration.client.RegistrationContextManager.setContext(RegistrationContextManager.java:173)
at com.ascential.acs.registration.client.RegistrationContextManager.setContext(RegistrationContextManager.java:73)
... 1 more
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.o.a(o.java:22)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:423)
at com.ibm.jsse2.kb.a(kb.java:192)
at com.ibm.jsse2.kb.a(kb.java:176)
at com.ibm.jsse2.lb.a(lb.java:53)
at com.ibm.jsse2.lb.a(lb.java:464)
at com.ibm.jsse2.kb.s(kb.java:545)
at com.ibm.jsse2.kb.a(kb.java:530)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:79)
at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:437)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:142)
at com.ibm.jsse2.SSLSocketImpl.startHandshake(SSLSocketImpl.java:686)
at com.ibm.net.ssl.www2.protocol.https.c.afterConnect(c.java:98)
at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:13)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:96)
at com.ascential.acs.registration.client.ConnectionHelper.connect(ConnectionHelper.java:163)
at com.ascential.acs.registration.client.RegistrationHelper.getBindingProperties(RegistrationHelper.java:677)
... 5 more
Caused by: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.f.b(f.java:113)
at com.ibm.jsse2.util.f.b(f.java:61)
at com.ibm.jsse2.util.e.a(e.java:22)
at com.ibm.jsse2.pc.a(pc.java:100)
at com.ibm.jsse2.pc.checkServerTrusted(pc.java:15)
at com.ibm.ws.ssl.core.WSX509TrustManager.checkServerTrusted(WSX509TrustManager.java:358)
at com.ibm.jsse2.lb.a(lb.java:5)
... 18 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:411)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:258)
at com.ibm.jsse2.util.f.b(f.java:98)
... 24 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=aud4106l, OU=Root Certificate, OU=aud4106lNode01Cell, OU=aud4106lNode01, O=IBM, C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:357)
... 26 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:298)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 31 more

Loaded modules:
C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll 6.0.2900.2180
C:\WINNT\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_d495ac4e\MSVCR90.dll 9.0.30729.4148
C:\WINNT\system32\xpsp2res.dll 5.1.2600.5512
C:\WINNT\system32\WSOCK32.DLL 5.1.2600.5512
C:\WINNT\System32\wshtcpip.dll 5.1.2600.5512
C:\WINNT\system32\WS2HELP.dll 5.1.2600.5512
C:\WINNT\system32\WS2_32.dll 5.1.2600.5512
C:\WINNT\system32\WLDAP32.dll 5.1.2600.5512
C:\WINNT\System32\winrnr.dll 5.1.2600.5512
C:\WINNT\system32\VERSION.dll 5.1.2600.5512
C:\WINNT\system32\userenv.dll 5.1.2600.5512
C:\WINNT\system32\USER32.dll 5.1.2600.5512
C:\WINNT\system32\SXS.DLL 5.1.2600.5512
C:\WINNT\system32\SHLWAPI.dll 6.0.2900.5512
C:\WINNT\system32\shfolder.dll 6.0.2900.5512
C:\WINNT\system32\SHELL32.dll 6.0.2900.6242
C:\WINNT\system32\Secur32.dll 5.1.2600.5512
C:\WINNT\system32\scrrun.dll 5.7.6002.18960
C:\WINNT\system32\rsaenh.dll 5.1.2600.5507
C:\WINNT\system32\RPCRT4.dll 5.1.2600.6477
C:\WINNT\system32\rasadhlp.dll 5.1.2600.5512
C:\WINNT\system32\psapi.dll 5.1.2600.5512
C:\WINNT\system32\OLEAUT32.dll 5.1.2600.6341
C:\WINNT\system32\ole32.dll 5.1.2600.6435
C:\WINNT\system32\ntdll.dll 5.1.2600.5512
C:\WINNT\system32\NETAPI32.dll 5.1.2600.6260
C:\WINNT\system32\MSWSOCK.dll 5.1.2600.5512
C:\WINNT\system32\msvcrt.dll 7.0.2600.5512
C:\WINNT\system32\MSVCR100_CLR0400.dll 10.0.30319.1
C:\WINNT\system32\MSVBVM60.DLL 6.0.98.2
C:\WINNT\system32\msctfime.ime 5.1.2600.5512
C:\WINNT\system32\MSCTF.dll 5.1.2600.5512
C:\WINNT\system32\mscoree.dll 4.0.31106.0
C:\WINNT\system32\kernel32.dll 5.1.2600.6293
C:\WINNT\system32\IMM32.DLL 5.1.2600.5512
C:\WINNT\system32\hnetcfg.dll 5.1.2600.5512
C:\WINNT\system32\GDI32.dll 5.1.2600.6460
C:\WINNT\system32\DNSAPI.dll 5.1.2600.5512
C:\WINNT\system32\COMRes.dll 2001.12.4414.700
C:\WINNT\system32\comctl32.dll 5.82.2900.5512
C:\WINNT\system32\CLBCATQ.DLL 2001.12.4414.700
C:\WINNT\system32\ADVAPI32.dll 5.1.2600.5512
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll 4.0.30319.1022
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll 4.0.30319.1
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll 10.0.30319.1
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\culture.dll 4.0.30319.1
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\clrjit.dll 4.0.30319.1
c:\WINNT\Microsoft.NET\Framework\v4.0.30319\clr.dll 4.0.30319.1022
C:\WINNT\assembly\NativeImages_v4.0.30319_32\System\e0421fe027976eceef0417c0ef5ae03c\System.ni.dll 4.0.30319.1
C:\WINNT\assembly\NativeImages_v4.0.30319_32\System.Xml\802c81a17c5896036d6c91af0cf86211\System.Xml.ni.dll 4.0.30319.1015
C:\WINNT\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\abc9a90bc834202a0c20b6043053b141\System.Windows.Forms.ni.dll 4.0.30319.1
C:\WINNT\assembly\NativeImages_v4.0.30319_32\System.Drawing\872e284d5e0e638b32bc77208e4487a6\System.Drawing.ni.dll 4.0.30319.1
C:\WINNT\assembly\NativeImages_v4.0.30319_32\System.Configuration\9f1c606cdd6dfbb8d089c605f8f528e4\System.Configuration.ni.dll 4.0.30319.1015
C:\WINNT\assembly\NativeImages_v4.0.30319_32\mscorlib\bda069d56bbeede89b8bb13009e03e32\mscorlib.ni.dll 4.0.30319.1022
C:\IBM\InformationServer\Clients\Classic\vmdsrpsENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsrpos.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdspass.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsparENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsosvENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsobj.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsexpr.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsesvENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsedit.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsdirENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\vmdsabtENU.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\MSVCR100.dll 10.0.30319.1
C:\IBM\InformationServer\Clients\Classic\MSVCP100.dll 10.0.30319.1
C:\IBM\InformationServer\Clients\Classic\dssingleton.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\DSAboutSplash.dll 9.1.0.0
C:\IBM\InformationServer\Clients\Classic\DIRECTOR.EXE 9.1.0.0
C:\IBM\InformationServer\ASBNode\lib\cpp\N\icc\osslib\libeay32IBM081.dll 8.1.0.0
C:\IBM\InformationServer\ASBNode\lib\cpp\N\icc\icclib\icclib081.dll 8.1.31.0
C:\IBM\InformationServer\ASBNode\lib\cpp\IISCryptoProvider.dll
C:\IBM\InformationServer\ASBNode\lib\cpp\IISCrypto.dll 8.9.0.0
C:\IBM\InformationServer\ASBNode\lib\cpp\gsk8iccs.dll 8.0.15.4
C:\IBM\InformationServer\ASBNode\lib\cpp\C\icc\icclib\icclib080.dll 8.0.0.0
C:\IBM\InformationServer\ASBNode\apps\proxy\dotnet\xmogrt.dll 3.1.6.1
C:\IBM\InformationServer\ASBNode\apps\proxy\dotnet\MSVCR71.dll 7.10.3052.4
C:\IBM\InformationServer\ASBNode\apps\proxy\dotnet\MSVCP71.dll 7.10.3077.0
C:\IBM\InformationServer\ASBNode\apps\jre\bin\zip.dll 6.0.0.0
C:\IBM\InformationServer\ASBNode\apps\jre\bin\vmi.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\nio.dll 6.0.0.0
C:\IBM\InformationServer\ASBNode\apps\jre\bin\net.dll 6.0.0.0
C:\IBM\InformationServer\ASBNode\apps\jre\bin\jsig.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\jclscar_24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\java.dll 6.0.0.0
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9zlib24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vrb24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vm24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9vm\jvm.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9ute24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9trc24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\J9THR24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\J9PRT24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9jvmti24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9jit24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\J9HOOKABLE24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9gc24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9dyn24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9dmp24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9bcv24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\iverel24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\HYTHR.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\hyprtshim24.dll 2.4.1.36032
C:\IBM\InformationServer\ASBNode\apps\jre\bin\dbgwrapper.dll 6.0.0.0
C:\IBM\INFORM~1\Clients\Classic\DSRPC32.dll 9.1.0.1
C:\IBM\INFORM~1\Clients\Classic\DSOBJE~1.DLL 1.0.0.1
C:\IBM\INFORM~1\Clients\Classic\DSCLNT32.dll 1.0.0.1

Any suggestions?

[abhilashnair]

As per the instructions page on IBM site,

www.ibm.com/support/docview.wss?uid=swg21620814

I ran the command

UpdateSignerCerts.bat -v -h <hostname> -p <portnumber>

But even that did not resolve my issue

Output of this command is as follows


C:\IBM\InformationServer\ASBNode\bin>UpdateSignerCerts.bat -v -h aud4106l.unix.anz -p 9443
Exception in thread "main" java.lang.NoClassDefFoundError: com.ibm.ws.logging.WsLoggerFactoryImpl
at com.ibm.ejs.ras.Tr.<clinit>(Tr.java:192)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200)
at com.ibm.websphere.ssl.protocol.SSLSocketFactory.<clinit>(SSLSocketFactory.java:62)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200)
at java.lang.J9VMInternals.newInstanceImpl(Native Method)
at java.lang.Class.newInstance(Class.java:1345)
at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:11)
at javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:41)
at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:46)
at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:38)
at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:1)
at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:10)
at java.net.URL.openConnection(URL.java:946)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.getSignersStoreInfo(UpdateSignerCerts.java:206)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.handleRequest(UpdateSignerCerts.java:147)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.main(UpdateSignerCerts.java:697)
Caused by: java.lang.ClassNotFoundException: com.ibm.ws.logging.WsLoggerFactoryImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:423)
at java.lang.ClassLoader.loadClass(ClassLoader.java:660)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:346)
at java.lang.ClassLoader.loadClass(ClassLoader.java:626)
... 18 more
Exception in thread "Thread-5" java.lang.NoClassDefFoundError: com.ibm.ejs.ras.Tr (initialization failure)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:140)
at java.lang.Class.forNameImpl(Native Method)
at java.lang.Class.forName(Class.java:172)
at com.ibm.ws.bootstrap.WsLogManager.getLogger(WsLogManager.java:151)
at java.util.logging.Logger.getLoggerWithRes(Logger.java:347)
at java.util.logging.Logger.getLogger(Logger.java:373)
at com.ibm.ws.bootstrap.WsLogManager.reset(WsLogManager.java:257)
at java.util.logging.LogManager$4$1.run(LogManager.java:261)
Caused by: java.lang.NoClassDefFoundError: com.ibm.ws.logging.WsLoggerFactoryImpl
at com.ibm.ejs.ras.Tr.<clinit>(Tr.java:192)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200)
at com.ibm.websphere.ssl.protocol.SSLSocketFactory.<clinit>(SSLSocketFactory.java:62)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200)
at java.lang.J9VMInternals.newInstanceImpl(Native Method)
at java.lang.Class.newInstance(Class.java:1345)
at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:11)
at javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:41)
at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:46)
at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:38)
at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:1)
at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:10)
at java.net.URL.openConnection(URL.java:946)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.getSignersStoreInfo(UpdateSignerCerts.java:206)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.handleRequest(UpdateSignerCerts.java:147)
at com.ibm.isf.admin.ssl.tools.UpdateSignerCerts.main(UpdateSignerCerts.java:697)
Caused by: java.lang.ClassNotFoundException: com.ibm.ws.logging.WsLoggerFactoryImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:423)
at java.lang.ClassLoader.loadClass(ClassLoader.java:660)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:346)
at java.lang.ClassLoader.loadClass(ClassLoader.java:626)
... 18 more

[ray.wurlod]

Can you start Director from the Designer's Tools menu?

[qt_ky]

You have posted potentially sensitive data, depending on your organization's security policy, such as your server's host name, your client's machine name, your user name, etc.

Anyhow, the technote says to "update the certificates in WAS and then run UpdateSignercerts on all Information Server systems, services tiers, engine tiers, and include all client tiers." It may help to go through the steps in that order and do the client tier last, although the original technote error does not match yours. If that does not resolve it, contact Support.

[abhilashnair]

Can you start Director from the Designer's Tools menu? ...

No

[abhilashnair]

You have posted potentially sensitive data, depending on your organization's security policy, such as your server's host name, your client's machine name, your user name, etc.

Anyhow, the technote says to "update the certificates in WAS and then run UpdateSignercerts on all Information Server systems, services tiers, engine tiers, and include all client tiers." It may help to go through the steps in that order and do the client tier last, although the original technote error does not match yours. If that does not resolve it, contact Support.

i have removed the sensitive data
i wonder , if the issue were with certificate, how come I am able to launch the designer client but not the director client

[abhilashnair]

The issue went away after a fresh install (on client tier only - since this issue was faced only by me) and subsequent steps listed below. These steps were done as per instructions given by the official support provider.

All these steps were done only on the client tier. No changes were made on Engine or WAS tiers

1) Modify the file
C:\IBM\InformationServer91\ASBNode\eclipse\plugins\com.ibm.isf.client/sas.client.props file as below,
From
com.ibm.CSI.performTransportAssocSSLTLSRequired=false
com.ibm.CSI.performTransportAssocSSLTLSSupported=false
to
com.ibm.CSI.performTransportAssocSSLTLSRequired=true
com.ibm.CSI.performTransportAssocSSLTLSSupported=true

Note: prior to modification backup the original file and rename it.



2) Create empty https.conf file in IIS91client_install_home\ASBNode\conf.

3) Open DOS command prompt and CD to IIS91client_install_home\ASBNode\bin
Run UpdateSignerCerts.bat -v -h <services_tier_hostname -p <https_port_number>

4) Modify the following in IIS91client_install_home\Version.xml

Modify ports from 9080 to 9443
<PersistedVariable encrypted="false" name="is.console.port" persistent="true" readonly="false" value="9443"/>

Modify is.https value from false to true
<PersistedVariable encrypted="false" name="is.https" persistent="true" readonly="true" value="true"/>

Note: prior to modification backup the original file and rename it.


Restart the client tier machine

[ray.wurlod]

I wonder how many enthusiastic individuals they catch with "prior to doing the above, do this" not appearing until after the pertinent instructions!

Note: prior to modification backup the original file and rename it.

[abhilashnair]

Yes. I cant agree with you more

[qt_ky]

Thanks for sharing the solution.