Web Service Support

[mee]

Hi,

I have a lookup job that looks up customer details given a customer name (or customer ID) from a customer dimension. The customer dimension has been created by a different job.

I would like to expose the lookup job as WebService callable entity - so my call center application can get the customer details.

Ideally the call center application would make a WebService call (XML over SOAP or HTP) and supply the customer name or customer ID and get back customer details in XML over SOAP or HTTP. Has anyone done this ? Will appreciate if someone could provide the step by step details.

My guess we would need RTI - pls confirm.

Thanks for any help.