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Unable to login
Posted: Mon Sep 08, 2008 3:48 pm
by srividya
Hi
We have got a strange issue on one of our DataStage environments
We have got a team at offshore which can not access DataStage from their boxes. They can access the UNIX box on which the DataStage is installed, the DataBase ...everything on that box except for DataStage.
I am working in a different location then that team ...and i can connect to the datastage without any issues.
Can anyone shed some light on why this can happen
Tried search .. but was not successful
. Please give me the link if there was a discussion on this before.. would appreciate it
Thanks a lot
Srividya
Posted: Mon Sep 08, 2008 3:51 pm
by ray.wurlod
How is this connection established? Is it a client directly on the offshore machine, or using Citrix or some other tunnelling protocol?
Posted: Tue Sep 09, 2008 8:36 am
by dsusr
Provide some more information like
What is the error your offshore team is getting while trying to login on DataStage ?
Posted: Tue Sep 09, 2008 3:07 pm
by ray.wurlod
Where is "offshore" from Hyderabad?
Posted: Tue Sep 09, 2008 5:52 pm
by vmcburney
Have they got the DataStage server in their hosts file? Can they ping it? Have they tried the server name and the IP address? Are they using the right user name and password? Have they got the right client software version? Are they using multi client manager?
Posted: Wed Sep 10, 2008 12:56 pm
by srividya
Hi all ...
Thanks for the response
The error we get is "Failed to connect to Host", the same one we get when a wrong password or server name is given. They are right and the same can be used to connect from Onsite
We connect to the environment using a citrix connection. The client is installed in our local machines, but the ports that connect to the server machines are opened only when we have a citrix connection established.
Yea ...and the offhore team is in hyderabad ...
Thanks
Srividya
Posted: Wed Sep 10, 2008 3:03 pm
by flashgordon
Hi,
Shot in the dark but I have seen this happen many times. Datastage can only accept an 8 digit password. Unix will accept greater than an 8 digit password. Your putty sessions are gold but you can't login with Datastage. You have to change the password to 8 characters or less.
... Flash
Posted: Wed Sep 10, 2008 3:27 pm
by ray.wurlod
I'm currenly successfully using a twelve character password over Citrix (DataStage 7.5.1).
Posted: Wed Sep 10, 2008 8:28 pm
by vmcburney
The DataStage connectivity happens between the citrix machine and the DataStage server. The only thing being passed between the user and Citrix is screen images. Are you connecting yourself directly to DataStage or via Citrix? Have you confirmed the Citrix user account is correct? Has the right hosts file? Can ping?
Posted: Wed Sep 10, 2008 8:52 pm
by flashgordon
Ray,
You must have run into that password thing before. What am I thinking of? There was definitely some password that Datastage <=7.x didn't like being more than 8 characters. Maybe I'm thinking of Oracle passwords. I know there were some characters in Oracle passwords that weren't allowed by Datastage.
... Tom