DSXchange

Hi ,
we have installed datastage 11x in cloud and windows OS. we are able login to datastage in server machine with the help of client tools. where as when we try login the another machine through think clients we are unable to login. but we are able to login with thin client like IGC

we are getting error 81015 issue for thick clients when try to login from the client machines

the port 9443 is open

Could you help me out on this ..


Thanks
Vij

Have you checked (with netstat command) that port 9443 is LISTENING ?

Error codes in the 81xxx range are thrown by the DataStage RPC mechanism. What other text was generated in the error message?

HI,

Thanks for replying.

yes I have tried with NETSTAT for this port 9443 which shows ESTABLISHED.

I am getting message failed to connect information Server Engine: <<server_name>> project : <<Project_name>>

(The connection has timer out (81015))

Regards,
Vij

Can you check that the Engine Credentials are correct? These are to be found in the Web Console for (administering) Information Server.

HI Ray,

I have checked engine credentials in my server box and able to login in to web console.

even I am able do launchpad in client machine. I am having issue only with datastage client tool

Thank you

You could also check if port 31538 (for RPCd) is open

Hi Ray,

The mentioned port which is not showing in my netstat do open the port


Thanks

If the dsrpcd port (31538) is not present in netstat, then the DataStage RPC service may not be running. Check for this in Services.

You may have to do some troubleshooting to determine why it's not running. It should auto-start when the engine starts.