DataStage Designer Connection Issues (81002)

[kinu008]

Hi all,
We are repeatedly getting "The connection is broken (81002)" error messages when the designer client is left idle for 2 or 3 minutes. There is no issue with director client.

Timeout settings in administrator and global timeout settings (web) seems to be fine and nothing has changed...

We are having above issue ever since our servers hosting DataStage are renamed. Prior to that there were no issues.

Is there a log file or a place where I can see why the connections are breaking? Also, my understanding is that designer and director both operate on same ports - so why is the issue happening with only designer, not director? I already checked activity.log, systemout.log, native_stderr.log files but no luck.

We are working with our data center folks but I want to reach out dsxchange community members to see if any one experienced similar issues?

Our DataStage environment is 8.1 on UNIX.

Please let me know if you need additional details.

Thank you,
Kiran

[chulett]

so why is the issue happening with only designer, not director?

Because the Directory is never truly idle unless you've disabled the refresh.

[kinu008]

That makes sense why director isn't disconnecting... but I am still perplexed about the designer client...

Thanks..

[qt_ky]

Try reaching out to Support. They can probably tell you what got missed when your hosts were renamed.

[rkashyap]

Have you tried restarting the server?

[kinu008]

Increasing the firewall timeouts on port 9080 resolved the issue.

Thanks

[chulett]

Good. Figured it would be something like that, just recently went through something similar with a different set of idle timeouts which involved a fight with the security folks.

[qt_ky]

Pesky firewalls!